This Refunds and Returns Policy applies to any products and services purchased through Invona.
If you're not entirely satisfied with any product or service that we're provided, please get in touch by emailing firstname.lastname@example.org.
Physical Electronic Products
Where physical products have been purchased through Invona, you will often have 14 days to return them if you're unhappy with them. They must be unopened and in the condition in which they were provided.
Please arrange a return with your account manager at Invona or email email@example.com to submit a return.
If a device is faulty or fails, it is usually covered by the manufacturer's warranty. We are limited to the warranty and refunds policy provided by the manufacturers.
In the United Kingdom it is usually the case that electronic goods are supplied with the required 1 year warranty as standard. Some manufacturers, such as Apple, have policies that may affect how this is applied.
Where we have supplied a product with a warranty, we are able to support our customers in three ways:
1. Provide the details for how to raise a refund or warranty related request.
2. Manage the refund on your behalf where you are covered by a support contract or have purchased services for this purpose.
3. Offer support where manufacturers are unable to offer a refund or solution. We can provide consultancy to help in such circumstances, though this is usually chargeable.
Unless agreed otherwise, shipping costs are non-refundable, and should be paid by the customer.
Returns must be agreed with us before shipment is arranged.
Where we sell services from other providers, we may be limited by their refunds policies.
As a general rule, we don't refund services purchased where this is simply time billed for work. However, if you have purchased services from Invona, often these include after-sales support. We can often offer a guarantee for our services where agreed and paid for (this is usually charged at a higher rate).
Where services are purchased through Invona, refunds depend on the service provider's policies.
If a problem arises related to services that we have provided, we're always keen to ensure that you're looked after. Refunds are not our usual response to such circumstances where a purchase has been agreed and work completed. Rather, we are keen to rectify any problems as quickly as possible, especially if we are at fault. We reserve the right to waive additional charges if we decide that this is appropriate.
Refunds are not available on pre-paid services.