Meetings - Billable/Un-billable?
We love time with our customers and face to face meetings are a great way to make sure we're on the pulse and meeting your expectations. If you need a quick meeting to discuss potential work, we might be able to provide this for free. However, if you're after more complex work, such as consultancy or planning a project, we would expect to charge appropriately.
Pricing Update: Our 2018 Q4 prices are effective from 1st October 2018.
To keep providing quality services that offer good value to our customers, we provide three tiers of service: Basic, Standard and Specialist. This allows us to charge an appropriate amounts for the various services we provide.
Basic services rate: £56 per hour
Occasionally we offer a lower rate for basic work that our Standard rate feels a bit expensive for.
Sorry that we can't charge this all the time - it only just covers our outgoings.
Standard services rate: £84 per hour
Most of our day-to-day services are billed at our Standard services rate.
Specialist services rate: £112 per hour
Some work requires a Specialist. This is charged at a higher rate because it demands an expert.
Work that might be billed at our Specialist services rate may include:
- Cyber-security analysis,
- Disaster recovery,
- Project management,
- Software development,
- Other advanced / complex services,
For on-site visits less than 10 miles from our location, we charge a fixed £10 + VAT. For visits further than 10 miles away, we charge £0.60 + VAT per mile. Here is a table with some typical call-out charges:
|Location||Typical Call-Out Charge*|
|Brighton (~3 miles)||£10.00|
|Lewes (~9 miles)||£10.00|
|Eastbourne (~24 miles)||£28.80|
|Chichester (~34 miles)||£40.80|
|London (~55 miles)||£66.00|
|Oxford (~109 miles)||£130.80|
* Typical call-out charges provide an idea of the costs only, not an exact figure which is worked out for each visit. If you're at all unhappy with our charges, please get in touch at firstname.lastname@example.org.
Flights or Alternative Transport
For visits more than 200 miles away or off of the UK mainland, we will charge appropriate transport costs to the customer as agreed prior to work being carried out. As a guide, we look to use comfortable and typically priced means of transport that minimise time spent travelling and avoid travelling at inconvenient times of the day where possible.
Out-of-Hours Travel Compensation
For visits more than 200 miles away or off of the UK mainland, we compensate our staff by paying each person £10 per hour when travelling to honour time spent away from home (and encourage us to minimise it). This is unashamedly charged to our customers, who we trust will benefit from our valuable services. We reserve the right to waive this charge at our discretion and when agreed with the persons affected.
For visits in the UK more than 80 miles away we charge the following to cover subsistence:
UK: £175 per night
Europe: £225 per night
Worldwide: £300 per night